> For the complete documentation index, see [llms.txt](https://indoor.router.works/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://indoor.router.works/manual/troubleshootings.md).

# Troubleshootings

## Changing Password

**i. Wi-Fi Password**

The default Wi-Fi network is active and does not have an encryption password. To secure your wireless networks, refer to the [Wi-Fi SSID & Password](/manual/firmware/wifi-hotspots.md#wifi-settings) section for guidance on configuring the encryption type and password.

**ii. Router Password**

The router admin panel is initially without a password. Once you've accessed it, navigate to "System > Administration" to create your custom [router password](/manual/firmware/system-admin.md#router-password).

***

## Forget Router Password

After updating the router password, make sure to store it safely. If you forget the router password, the only option is to perform a [Hard Reset](https://indoor.router.works/manual/pages/ZOx9Ekkf7GsrOn6E7KHJ#ii.-hard-reboot) to regain access, which will remove all previous custom settings.

***

## Disable Wi-Fi Network

To turn off the Wi-Fi hotspot or Wi-Fi relay links, access the router and navigate to "Hotspot > WiFi Hotspot" to visit the "Wireless Overview" page. Then, click the "Disable" button next to the relevant Wi-Fi SSIDs. Check more on the [Wi-Fi hotspot](/manual/firmware/wifi-hotspots.md#wireless-overview) guidance.

***

## No Wi-Fi Hotspot

If you cannot locate the router's hotspot on Wi-Fi enabled devices, please review the indicators on the router's front panel below.

1. **System Indicator**<br>
   * If both "Power" and "System" indicators are **off**, check the connections of the power adapter and electric outlet, then try to reconnect the power adapter.
   * If the "System" indicator is flashing, please wait 2-3 minutes until the router boots up.<br>
2. **Wi-Fi Indicator** - When the system indicator stays solid white, check the Wi-Fi indicator.<br>
   * If the Wi-Fi indicator stays solid, 2.4G and 5.8G Wi-Fi hotspots have been enabled.
     * You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.
     * If you enabled the "Hide ESSID" checkbox, please manually input the device's Wi-Fi SSID name and password.<br>
   * If the Wi-Fi indicator is off, one or both Wi-Fi hotspots might be disabled on the firmware. Access the router with the LAN cable connection and enable the Wi-Fi network. If the LAN cable connection still does not work, [reset the router](https://indoor.router.works/manual/pages/ZOx9Ekkf7GsrOn6E7KHJ#ii.-hard-reboot) to default settings.

***

## Reset the Router

You can use either a soft reset or hard reset to erase the configurations on the router and go back to the factory settings. ‌The suggested way is a [**soft reset**](https://indoor.router.works/manual/pages/ZOx9Ekkf7GsrOn6E7KHJ#i.-soft-factory-reset). If unable to access the router, please do a [**hard reset**](https://indoor.router.works/manual/pages/ZOx9Ekkf7GsrOn6E7KHJ#ii.-hard-reset) by clicking the reset button for 5 seconds when the router is turned on.

‌ If the hard reset does not work, please refer to the [Bootloader](/manual/advanced/bootloader.md) tutorial to rebuild the firmware system.

***

There may be several unlisted issues arising from various practical conditions. Please feel free to [**Contact Us**](https://www.outdoorrouter.com/contacts/) for any technical difficulties, and we will respond promptly with a solution.


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