Troubleshootings
The collection of the common issues and quick guidance.
Last updated
The collection of the common issues and quick guidance.
Last updated
i. Wi-Fi Password
The default Wi-Fi network is active and does not have an encryption password. To secure your wireless networks, refer to the section for guidance on configuring the encryption type and password.
ii. Router Password
The router admin panel is initially without a password. Once you've accessed it, navigate to "System > Administration" to create your custom .
After updating the router password, make sure to store it safely. If you forget the router password, the only option is to perform a to regain access, which will remove all previous custom settings.
To turn off the Wi-Fi hotspot or Wi-Fi relay links, access the router and navigate to "Hotspot > WiFi Hotspot" to visit the "Wireless Overview" page. Then, click the "Disable" button next to the relevant Wi-Fi SSIDs. Check more on the guidance.
If you cannot locate the router's hotspot on Wi-Fi enabled devices, please review the indicators on the router's front panel below.
System Indicator
If both "Power" and "System" indicators are off, check the connections of the power adapter and electric outlet, then try to reconnect the power adapter.
If the "System" indicator is flashing, please wait 2-3 minutes until the router boots up.
Wi-Fi Indicator - When the system indicator stays solid white, check the Wi-Fi indicator.
If the Wi-Fi indicator stays solid, 2.4G and 5.8G Wi-Fi hotspots have been enabled.
You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.
If you enabled the "Hide ESSID" checkbox, please manually input the device's Wi-Fi SSID name and password.
If the Wi-Fi indicator is off, one or both Wi-Fi hotspots might be disabled on the firmware. Access the router with the LAN cable connection and enable the Wi-Fi network. If the LAN cable connection still does not work, to default settings.
You can use either a soft reset or hard reset to erase the configurations on the router and go back to the factory settings. The suggested way is a . If unable to access the router, please do a by clicking the reset button for 5 seconds when the router is turned on.
If the hard reset does not work, please refer to the tutorial to rebuild the firmware system.
There may be several unlisted issues arising from various practical conditions. Please feel free to for any technical difficulties, and we will respond promptly with a solution.