Troubleshooting

The collection of the common issues and quick guidance.

Changing Password

i. Wi-Fi Password

The default Wi-Fi network is active and does not have an encryption password. To secure your wireless networks, refer to the Wi-Fi SSID & Password section for guidance on configuring the encryption type and password.

ii. Router Password

The router admin panel is initially without a password. Once you've accessed it, navigate to "System > Administration" to create your custom router password.

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Forget Router Password

After updating the router password, make sure to store it safely. If you forget the router password, the only option is to perform a Hard Reset to regain access, which will remove all previous custom settings.

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Disable Wi-Fi Network

To turn off the Wi-Fi hotspot or Wi-Fi relay links, access the router and navigate to "Hotspot > WiFi Hotspot" to visit the "Wireless Overview" page. Then, click the "Disable" button next to the relevant Wi-Fi SSIDs. Check more on the Wi-Fi hotspot guidance.

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No Wi-Fi Hotspot

If you cannot locate the router's hotspot on Wi-Fi enabled devices, please review the indicators on the router's front panel below.

1. System Indicator

   • If both "Power" and "System" indicators are off, check the connections of the power adapter and electric outlet, then try to reconnect the power adapter.

   • If the "System" indicator is flashing, please wait 2-3 minutes until the router boots up.

2. Wi-Fi Indicator - When the system indicator stays solid white, check the Wi-Fi indicator.

   • If the Wi-Fi indicator stays solid, 2.4G and 5.8G Wi-Fi hotspots have been enabled.

     • You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.

     • If you enabled the "Hide ESSID" checkbox, please manually input the device's Wi-Fi SSID name and password.

   • If the Wi-Fi indicator is off, one or both Wi-Fi hotspots might be disabled on the firmware. Access the router with the LAN cable connection and enable the Wi-Fi network. If the LAN cable connection still does not work, reset the router to default settings.

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Reset the Router

You can use either a soft reset or hard reset to erase the configurations on the router and go back to the factory settings. ‌The suggested way is a soft reset. If unable to access the router, please do a hard reset by clicking the reset button for 5 seconds when the router is turned on.

‌ If the hard reset does not work, please refer to the Bootloader tutorial to rebuild the firmware system.

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There may be several unlisted issues arising from various practical conditions. Please feel free to Contact Us for any technical difficulties, and we will respond promptly with a solution.